After-Sale Service Policy
1. The goods can be replaced within one week if customers don’t like the products
appearance or functions(not quality problem) after received the goods. But customers
should make sure the products and packages were not damaged. And the come and go
freight charge need to be paid by customers.
2. Three Months Free Maintenance.
1). If the products have problems within one month after received goods and can not be
solved in customer side finally, the problem products or parts can be return to SKN.
If it is the product quality issue after check, SKN will undertake to come and
go freight charge. If not the quality issue (such as, not correct use, lightning cause,
etc.), customers should pay to come and go freight charge.
Note: for the return goods, the sender need to prepay the freight charge when delivery
out, then calculate the prepaid freight charge into next order.
2). If the products have issue(not improper use or force majeure) within 2-3 months
after received goods, SKN will pay the freight charge after repaired. And the
customer should undertake the returned freight charge.
Indoor wifi camera, outdoor camera, CCTV camera, baby monitor, computer webcam
1) If the products have problem during warranty period(more than 3 months after received
goods), the customers only need to pay the replaced components and come and go
freight charge, not need to pay the repair charge.
2) If the products have issue after the warranty period, SKN TEAM also will maintain the
products. And the customers should not only pay the replaced components and repair
charge, but also need to pay the repair charge.
4. If the customers find there is product models which SKN sent not correct or less
shipping usually within 3 days after receive the goods. SKN will send the correct
or less shipping ones to customers. And SKN will pay all expenses produced by
5. In order to help to save customers or SKN freight charge or other cost, it is better
to send the maintenance products with the new orders together.
6. SKN shall have no obligation to repair, replace, or refund until getting the defective
product from customers.
7. If SKN is unable to repair or replace a defective product which is covered by
SKN’s warranty, SKN shall refund the purchase price for the product within a
reasonable time after being notified of the defect.
8. This warranty is valid in any country that covered SKN products.
9. Above after-sale policy only apply to products supplied directly from SKN Industrial
All our products are shipped out from China, our company is directly under China government control. Over 10 years export business experience, for more products please check our Catalog, products or contact us or email us now.